The Rules and Regulations for the Drinking Water, Wastewater, and Stormwater System are adopted by Capital Region Water’s Board to ensure the safe, efficient, and reliable operation of the facilities and infrastructure necessary to serve ratepayers. Capital Region Water commits to review and amend these rules and regulations as necessary.

This document includes information on our Leak Adjustment Policy, Collections Policy, and more. A complete copy is available for review at the Customer Service Center during regular business hours.

Stormwater Service Policies and Procedures

The policies and procedures provided in this manual are intended to define intent; provide guidance; establish application, review, and appeal processes; and otherwise clarify the framework under which CRW provides these Stormwater Services. CRW’s Stormwater Program is administered by CRW’s CEO, under the direction of CRW’s Board.

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