The Rules and Regulations for the Drinking Water, Wastewater, and Stormwater System are adopted by Capital Region Water’s Board to ensure the safe, efficient, and reliable operation of the facilities and infrastructure necessary to serve ratepayers. Capital Region Water commits to review and amend these rules and regulations as necessary.
This document includes information on our Leak Adjustment Policy, Collections Policy, and more. A complete copy is available for review at the Customer Service Center during regular business hours.
The policies and procedures provided in this manual are intended to define intent; provide guidance; establish application, review, and appeal processes; and otherwise clarify the framework under which CRW provides these Stormwater Services. CRW’s Stormwater Program is administered by CRW’s CEO, under the direction of CRW’s Board.
Reduce Your Fee
We’re offering credit options for owners who are willing to capture or manage stormwater on their property. These strategies could include rain gardens, capture barrels, and more.
Appeal Your Stormwater Fee
Capital Region Water is providing property owners with the opportunity to appeal their stormwater fee calculation for reasons including: incorrect parcel, inaccurate impervious area calculation, or reallocation of stormwater charge among multiple water accounts on a single parcel.