News

Stay at Home Order Issued for Dauphin County

In response to Governor Wolf’s stay-at-home order that has been extended to Dauphin County through April 30, Capital Region Water reminds its customers to stay safe — stay at home. Please limit your travel outside the home to only essential activities. You may still see our crews working in your neighborhood. Rest assured that we are taking precautions to keep them safe during this pandemic by limiting their work to essential work only and splitting crews to further limit their exposure to others that may be ill. Please do not approach these crews as they have been asked to practice social distancing.

Monthly bills can be paid securely online, by phone, and by mail. Please do not travel to our Customer Service Center to pay in-person since the offices have been closed until further notice. Instead, please consider the following options to pay your bill:

  • Automatic Bill Pay available HERE or by contacting us at 888-510-0606. The secure Customer Portal allows customers to pay online with a checking or savings account or with a credit card.
  • Pay by phone with a credit card or electronic check for no fee by calling 888-510-06060.
  • Pay by mail with a check or money order.

MoneyGram payments will continue to be accepted at locations remaining open during the stay-at-home order. Please visit moneygram.com for a list of available payment locations. Our customer service staff are available to answer your calls and inquiries during normal business hours. Please contact us at 888-510-0606 or by email at info@capitalregionwater.com.

Since water is essential to public health and safety, during the COVID-19 crisis, Capital Region Water is suspending water terminations and late payment charges until the Governor lifts the proclamation of emergency. We are also limiting in-home service calls to those related to emergencies, such as low or no water pressure. Customers requesting water service to be restored are encouraged to contact Capital Region Water directly.

Capital Region Water’s committed staff continue to provide safe drinking water, wastewater, and stormwater services during this time. We appreciate your support. Thanks goes to our staff at the facilities and in the field, those providing support, and staff on call and ready to respond.

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A LETTER FROM OUR CEO

To Our Customers, Neighbors, and Partners,

Capital Region Water provides essential drinking water, wastewater, and stormwater services to the Harrisburg community. Protection of the environment and public health is what we are designed to do and what we will continue to do.

Amid the ongoing Coronavirus (COVID-19) outbreak, we understand that there are increased questions and concerns about the protection of public health. We want to emphasize that Capital Region Water is implementing a continuity plan and, with guidance from government and public health agencies, adheres to precautionary best practices to ensure a continuance of essential services.

  • Drinking Water Service: The U.S. Environmental Protection Agency recommends that Americans continue to use and drink tap water as usual. The World Health Organization (WHO) has stated that the “presence of the COVID-19 virus has not been detected in drinking-water supplies, and based on current evidence, the risk to water supplies is low.” Further, EPA’s drinking water regulations require treatment at public water systems to remove or kill pathogens, including viruses, with strong disinfectants. Standard water treatment facilities that utilize filtration and disinfection to meet Safe Drinking Water Act requirements, such as the water treatment plant operated by CRW, are expected to be safe from containing or spreading the coronavirus.
  • Wastewater Service: Our wastewater treatment process is designed to eliminate waterborne pathogens, including viruses such as the novel coronavirus. The risk of transmission is expected to be low, based on data from previous outbreaks of other coronaviruses such as the outbreak of SARS. Capital Region Water ensures that employees follow routine practices to prevent exposure from wastewater. This includes both engineering and administrative controls, safe work practices, and personal protective equipment (PPE) normally required.
  • Customer Service: The Customer Service Center will be limiting its interactions with customers to digital and phone communications and a bill pay lock box for payments. Please visit capitalregionwater.com/pay-your-bill/ for a full list of bill pay options. Customer service staff are available to answer your calls and inquiries during business hours. Please contact us at 888-510-0606 or by email at info@capitalregionwater.com.
  • Provision of Services: Since water is essential to public health and safety, during the public health crisis, Capital Region Water is suspending water terminations and postings until the Governor lifts the proclamation of emergency. We are also limiting in-home service calls to those related to emergencies only, such as low or no water pressure. Hydrant flushing and street sweeping are suspended along with the associated ticketing and parking enforcement during this time period.

Capital Region Water is committed to providing safe water, wastewater, and stormwater services. We will continue to provide important information as we receive it from official government sources, such as the Centers for Disease Control and Prevention (CDC) and Pennsylvania Department of Health. More than ever, we encourage each of you to be safe and follow the recommendations of proper hygiene and social distancing.

Take care of yourselves and each other,

Charlotte Katzenmoyer, CEO

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ATTENTION CUSTOMERS

Capital Region Water’s Customer Service Center will be limiting its communications to digital and phone communications and a bill pay lock box for payments. In an effort to keep our staff and customers safe and healthy, and to prevent the transmission of Coronavirus (COVID-19), we ask that customers consider alternative means of contacting us compared to in-person inquiries and payments.

Please consider the following options to pay your bill:
– Automatic Bill Pay available at capitalregionwater.com/pay-your-bill/ or by contacting us at 888-510-0606. The secure Customer Portal allows customers to pay online with a checking or savings account or with a credit card.
– Pay by phone with a credit card for no fee by calling 888-510-06060.
– Pay by mail with a check or money order.
– Pay with MoneyGram at a convenient payment location near you.
– Drop your payment in the drop box at 100 Pine Drive. A secure lock box will be available for drop off payments. Let us know if a mail/email receipt is needed.

Customer service staff are available to answer your calls and inquiries during normal business hours. Please contact us at 888-510-0606 or by email at info@capitalregionwater.com.

Capital Region Water wants to ensure we are here to help, and in a way that protects our staff and customers. Please be safe. With all of the information we are receiving, be sure you receive information through official government sources, such as the Centers for Disease Control and Prevention (CDC) and Pennsylvania Department of Health.

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DRINKING WATER PROBLEM CORRECTED

EL PROBLEMA DE AGUA POTABLE ESTA CORREGIDO

Customers of Capital Region Water were notified on Sunday, February 9, 2020, and Thursday, February 13, 2020, of a problem with our drinking water and were advised to “BOIL YOUR WATER BEFORE USING”. We are pleased to report that the problem has been corrected and that it is no longer necessary to “BOIL YOUR WATER BEFORE USING”.

We apologize for any inconvenience and thank you for your patience.

As always, you may contact Capital Region Water at 888-510-0606 or writing to 100 Pine Drive, Harrisburg, PA 17103 with any comments or questions. You can also visit capitalregionwater.com to learn more.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by Capital Region Water. PWS ID 7220049

Date distributed:  February 15, 2020.

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BOIL WATER ADVISORY LIFTED; SUBSEQUENT BOIL WATER ADVISORY ISSUED IN LIMITED AREA

HARRISBURG (February 13, 2020) — Capital Region Water has lifted the Boil Water Advisory that was issued on February 9, 2020, impacting nearly 200 residents. There is no need to boil water for consumption, food preparation, or tooth brushing for customers in the lifted area.

A subsequent Boil Water Advisory has been issued today, Thursday, February 13, 2020, for a limited number of customers on or near N. Front Street between North and State streets due to a lack of positive water pressure during ongoing repairs. These customers can expect to be notified directly. The area that will remain under Boil Water Advisory includes:

  • 100 State Street;
  • 503, 601, 603, 605 & 611-615 N. Front Street; and
  • 109-111 North Front Street.

Bottled water is still available to customers impacted by the Boil Water Advisory issued today. Please visit Capital Region Water’s Customer Service Center at 100 Pine Drive or call 888-510-0606 for assistance.

Due to the age and condition of the broken water main, extensive repairs were needed to restore service to residents as quickly as possible. With repairs complete, Capital Region Water will flush nearby hydrants. Customers may experience cloudy or discolored water. This is an expected result and does not pose a health risk. Customers should allow their water to run for at least one minute to flush water from the system.

Capital Region Water thanks its customers for their patience as we make these necessary improvements to our infrastructure. Should you have any questions or concerns, please contact us at 888-510-0606.

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DRINKING WATER PROBLEM CORRECTED

EL PROBLEMA DE AGUA POTABLE ESTA CORREGIDO

Customers of Capital Region Water were notified on Sunday, February 9, 2020, of a problem with our drinking water and were advised to “BOIL YOUR WATER BEFORE USING”. We are pleased to report that the problem has been corrected and that it is no longer necessary to “BOIL YOUR WATER BEFORE USING”.

This notice does not apply to a portion of impacted customers as a revised Boil Water Advisory has been issued for the following addresses:

  • 109, 111 North Street;
  • 503, 601, 603, 605, 611, 613, 615 N. Front Street; and
  • 100 State Street.

We apologize for any inconvenience and thank you for your patience.

As always, you may contact Capital Region Water at 888-510-0606 or writing to 100 Pine Drive, Harrisburg, PA 17103 with any comments or questions. You can also visit capitalregionwater.com to learn more.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by Capital Region Water. PWS ID 7220049

Date distributed:  February 13, 2020.

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DRINKING WATER WARNING

BOIL YOUR WATER BEFORE USING

Hiervan el agua antes de usarla.

 

Este informe contiene información importante acerca de su agua potable.  Haga que alguien lo traduzca para usted, o hable con alguien que lo entienda.

We routinely monitor the conditions in the distribution system. On Wednesday, February 12, 2020, we experienced a loss of positive water pressure due to the repair of a water main break impacting customers at the following addresses:

  • 109, 111 North Street;
  • 503, 601, 603, 605, 611, 613, 615 N. Front Street; and
  • 100 State Street.

A loss of positive water pressure is a signal of conditions that could allow contamination to enter the distribution system through back-flow by back pressure or back-siphonage. As a result, there is an increased chance that the water may contain disease-causing organisms.

What should I do?

DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a rolling boil, let it boil for one minute, and let it cool before using; or use bottled water. You should use boiled or bottled water for drinking, making ice, washing dishes, brushing teeth, and food preparation until further notice.

Inadequately treated water may contain disease-causing organisms. These organisms include bacteria, viruses, and parasites, which can cause symptoms such as nausea, cramps, diarrhea, and associated headaches.

These symptoms, however, are not caused only by organisms in drinking water, but also by other factors. If you experience any of these symptoms and they persist, you may want to seek medical advice.

People with severely compromised immune systems, infants, and some elderly may be at increased risk. These people should seek advice about drinking water from their health care providers. General guidelines on ways to lessen the risk of infection by microbes are available from EPA’s Safe Drinking Water Hotline at 1 (800) 426‑4791.

 

What happened and what is being done?

A water main break and related repair activity created a low/no pressure situation at this location. Normal system level and pressure have been restored.

We will inform you when all corrective actions have been completed and when you no longer need to boil your water.

 

For more information, please contact:

Dr. Robert E. Young Water Services Center, 888-510-0606

100 Pine Dr, Harrisburg, PA 17103

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by: Capital Region Water, PWS ID#: 7220049

 Date distributed: February 13, 2020

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DRINKING WATER PROBLEM CORRECTED – 1310 Elmerton Avenue

 EL PROBLEMA DE AGUA POTABLE ESTA CORREGIDO

Customers of Capital Region Water were notified on February 9, 2020, of a problem with our drinking water and were advised to “BOIL YOUR WATER BEFORE USING”. We are pleased to report that the problem has been corrected and that it is no longer necessary to “BOIL YOUR WATER BEFORE USING”. We apologize for any inconvenience and thank you for your patience.

As always, you may contact Capital Region Water at 888-510-0606 or writing to 100 Pine Drive, Harrisburg, PA 17103 with any comments or questions. You can also visit capitalregionwater.com to learn more.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by Capital Region Water. PWS ID 7220049 Date distributed:  February 11, 2020.

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CAPITAL REGION WATER APPROVES 2020 BUDGETS AND RATES

New Stormwater Fee Set to Take Effect July 1

HARRISBURG, PA (Nov. 22, 2019) — Capital Region Water’s Board voted to approve 2020 budgets and rates during its public monthly meeting Wednesday, Nov. 20, presenting a plan that continues investments in system-wide improvements, addresses years of deferred maintenance on critical infrastructure, ensures compliance with state and federal clean water obligations, and works to avoid rate spikes in subsequent years.

The approved budget includes a new stormwater fee that will take effect July 1, 2020. The average residential property will see a flat fee of $6.15 per month. The stormwater fee will be charged separately from wastewater and will be shown clearly as a new line on all ratepayers’ bills beginning in the second half of next year. Wastewater rates for Harrisburg city residents will increase by 4.5% from the current $7.65 per 1,000 gallons to $7.99 per 1,000 gallons.

Drinking water rates will increase by 2% to $9.84 per 1,000 gallons with a monthly “Ready to Serve” charge of $7.77 for a standard 5/8” customer meter. Under the new rate structure, the average Harrisburg customer consuming 3,750 gallons of water per month (45,000 gallons/year) will pay $2.13/month more for water and wastewater during the first half of 2020, plus an additional $6.15 after the stormwater fee takes effect July 1.

“We are so appreciative of the tremendous amount of public input we received as we worked to put in place this new stormwater fee, which is essential for our city to meet clean water requirements and fund necessary system improvements. The final plan adopted by the board is the direct result of the feedback we received from residents, businesses, local elected leaders and other stakeholders,” said Capital Region Water CEO Charlotte Katzenmoyer. “Capital Region Water has and will continue to consider the impact drinking, wastewater, and stormwater rates have on residents and business in our service area. Significant investment is continually needed to restore aging infrastructure, protect public health, and provide the community benefits that ensure long-term growth and stability.”

As a municipal authority, Capital Region Water, which is audited annually by an independent financial auditing firm, does not earn a profit and invests its revenue into operating and improving the Harrisburg area’s water and wastewater systems. The 2020 budget represents a continued focus on system-wide improvements after decades of deferred maintenance.

The stormwater fee proposal was subject to a robust public comment process. The plan was first unveiled in June 2019 as the next phase of Capital Region Water’s City Beautiful H2O Program, a multi-year initiative to restore failing infrastructure, reduce combined sewer discharges, improve the health of local waterways, meet nutrient and sediment reduction goals in both the combined and separate stormwater-wastewater systems, beautify neighborhoods through community greening, and meet state and federal clean water requirements. The stormwater fee will raise more than $5.3 million annually in a dedicated fund for stormwater operations and projects to control sewer overflows reduce polluted runoff.

For information on the drinking water, wastewater, and stormwater projects planned for 2020, please visit https://capitalregionwater.com/capitalprojects/.

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