IMG_5024For any questions or concerns related to your water service, please contact us using one of the below methods. If using the online form, please allow one business day to respond. Your satisfaction is our number one priority. Please find a list of days that Capital Region Water is closed for holidays here.


or use the form below

Right-to-Know Requests

Capital Region Water follows the procedures and Schedule of Fees of the Pennsylvania Office of Open Records Right-to-Know Law.

To submit a Right-to-Know request online with the Open-Records Officer(s), click and complete Right-to-Know Form, when complete click Submit.

To print a copy of the Right-to-Know Form, click here: Right-to-Know Form

Schedule of Fees for Right-to-Know Requests

Unless specifically requested, responses will be provided in electronic format via email at no expense to the requester.

To print a copy of the Schedule of Fees, click here:  Schedule of Fees for Right-to-Know Requests

Capital Region Water’s Open-Record Officers

Karen McKillip, Open-Records Officer

Tammie Sheaffer, Assistant Open-Records Officer

For further information on the Right-to-Know Law, visit the Office of Open Records at:

Billing Inquiries

Customer Service Staff,

Press and Media Inquiries

Rebecca Laufer, External Affairs Manager


Capital Region Water
Administrative Offices
3003 North Front Street
Harrisburg, PA 17110

Water Services Center
100 Pine Drive
Harrisburg, PA 17103

Advanced Wastewater Treatment Facility
1662 South Cameron Street
Harrisburg PA, 17104

Billing and Collections Unit
Customer Services Center
100 Pine Drive
Harrisburg PA, 17103