For any questions or concerns related to your water service, please contact us using one of the below methods. If using the online form, please allow one business day to respond. Your satisfaction is our number one priority. Please find a list of days that Capital Region Water is closed for holidays here.
or use the form below
Capital Region Water follows the procedures and Schedule of Fees of the Pennsylvania Office of Open Records Right-to-Know Law.
To submit a Right-to-Know request online with the Open-Records Officer(s), click and complete Right-to-Know Form, when complete click Submit.
To print a copy of the Right-to-Know Form, click here: Right-to-Know Form
Schedule of Fees for Right-to-Know Requests
Unless specifically requested, responses will be provided in electronic format via email at no expense to the requester.
To print a copy of the Schedule of Fees, click here: Schedule of Fees for Right-to-Know Requests
Capital Region Water’s Open-Record Officers
Karen McKillip, Open-Records Officer
Tammie Sheaffer, Assistant Open-Records Officer
For further information on the Right-to-Know Law, visit the Office of Open Records at: https://www.openrecords.pa.gov/ContactOOR.cfm
Customer Service Staff, firstname.lastname@example.org
Press and Media Inquiries
Rebecca Laufer, External Affairs Manager
Capital Region Water
3003 North Front Street
Harrisburg, PA 17110
Water Services Center
100 Pine Drive
Harrisburg, PA 17103
Advanced Wastewater Treatment Facility
1662 South Cameron Street
Harrisburg PA, 17104
Billing and Collections Unit
Customer Services Center
100 Pine Drive
Harrisburg PA, 17103