Customer Support

If you need support related to your service, please use our customer support area.

Report a Problem

Help us to identify larger issues that need attention by reporting problems you see.

Your Account

View, print and pay your bills online, and track your water usage on our online portal.

Hours & Holidays

Find daily hour of operation and a full list of all holidays when CRW’s Customer Service Center will be closed.

Get in Touch

Fill out the form or use any of the contact options below to get in touch with a member of our team.

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Right-To-Know Information

Capital Region Water follows the procedures and Schedule of Fees of the Pennsylvania Office of Open Records Right-to-Know Law. Complete and return the Right-to-Know request form to submit your request.

There may be fees associated with providing Right-to-Know requests. Please see the fee schedule for more information.

Unless specifically requested, responses will be provided in electronic format via email at no expense to the requester.


Karen McKillip

Open-Records Officer

Tammie Sheaffer

Assistant Open-Records Officer

Capital Region Water Facilities Locations

All Capital Region Water offices are temporarily closed to the public due to COVID-19.

Administrative Offices

3003 North Front Street
Harrisburg, PA 17110

Advanced Wastewater Treatment Facility

1662 South Cameron Street
Harrisburg, PA 17104

Water Services Center

100 Pine Drive
Harrisburg, PA 17103

Customer Services Center

3003 North Front Street
Harrisburg, PA 17110

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