Customer Support
If you need support related to your service, please use our customer support area.
Report a Problem
Help us to identify larger issues that need attention by reporting problems you see.
Your Account
View, print and pay your bills online, and track your water usage on our online portal.
Hours & Holidays
Find daily hour of operation and a full list of all holidays when CRW’s Customer Service Center will be closed.
Get in Touch
Fill out the form or use any of the contact options below to get in touch with a member of our team.
Media and Press
Rebecca Laufer
External Affairs Manager
rebecca.laufer@capitalregionwater.com
Right-To-Know Information
Capital Region Water follows the procedures and Schedule of Fees of the Pennsylvania Office of Open Records Right-to-Know Law. Complete and return the Right-to-Know request form to submit your request.
There may be fees associated with providing Right-to-Know requests. Please see the fee schedule for more information.
Unless specifically requested, responses will be provided in electronic format via email at no expense to the requester.
Contacts
Karen McKillip
Open-Records Officer
karen.mckillip@capitalregionwater.com
Tammie Sheaffer
Assistant Open-Records Officer
tammie.sheaffer@capitalregionwater.com
Capital Region Water Facilities Locations
All Capital Region Water offices are temporarily closed to the public due to COVID-19.
Advanced Wastewater Treatment Facility
1662 South Cameron Street
Harrisburg, PA 17104