Capital Region Water announced today that the 2024 Consumer Confidence Report is now available for its customers. The document, commonly called the Water Quality Report, provides information about the quality of drinking water supplied by Capital Region Water in 2023. It also identifies CRW’s source waters, describes its treatment processes, and summarizes compliance with drinking water standards over the past year.

According to the Safe Drinking Water Act, the Environmental Protection Agency (EPA) requires all water suppliers to assess local water quality each year and distribute a Water Quality Report. The Water Quality Report includes information about the source of the water (the DeHart Reservoir), any contaminants detected in the water, and how it compares to EPA and Pennsylvania regulatory standards. CRW’s drinking water professionals perform various tests each day before the water leaves the treatment plant and distribution system. Most of these tests are required, however, proactive testing is also performed as a commitment to CRW’s core values and mission to be stewards of our community’s water systems from raindrop to river.

“We are committed to providing our customers with safe and reliable drinking water,” said Charlotte Katzenmoyer, CEO of Capital Region Water. “We encourage our customers to review the report and contact us if they have any questions or concerns.”

The 2024 Water Quality Report will be mailed to each drinking water customer and can also be accessed online at Capital Region Water’s website – Consumers who do not have access to the internet can also request a paper copy of the report by visiting or calling the Customer Service Center at (888) 510-0606. Copies are available in both English and Spanish. 

In addition to the Water Quality Report, Capital Region Water would like to remind its customers about the ongoing installation of new meters as part of the Advanced Metering Infrastructure Project. LENEGAN Plumbing & Heating, LLC has been hired to perform the replacements. Installers will be wearing personal identification badges approved by CRW.

Cooperation from property owners is vital to the project’s success, as meters are typically located indoors, and contractors must be permitted entry to complete replacements. Meter replacement work is expected to take about 30 minutes per property.

Property owners do not pay to replace the meter. New water meters are expected to last at least 20 years.

To sign up for the meter replacement, visit or call 1-(855) 892-3830 (Monday – Friday 8:30 a.m. to 5:00 p.m.).

For more information and FAQs, visit

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