Capital Region Water announced today that the 2024 Consumer Confidence Report is now available for its customers. The document, commonly called the Water Quality Report, provides information about the quality of drinking water supplied by Capital Region Water in 2023. It also identifies CRW’s source waters, describes its treatment processes, and summarizes compliance with drinking water standards over the past year.

According to the Safe Drinking Water Act, the Environmental Protection Agency (EPA) requires all water suppliers to assess local water quality each year and distribute a Water Quality Report. The Water Quality Report includes information about the source of the water (the DeHart Reservoir), any contaminants detected in the water, and how it compares to EPA and Pennsylvania regulatory standards. CRW’s drinking water professionals perform various tests each day before the water leaves the treatment plant and distribution system. Most of these tests are required, however, proactive testing is also performed as a commitment to CRW’s core values and mission to be stewards of our community’s water systems from raindrop to river.

“We are committed to providing our customers with safe and reliable drinking water,” said Charlotte Katzenmoyer, CEO of Capital Region Water. “We encourage our customers to review the report and contact us if they have any questions or concerns.”

The 2024 Water Quality Report will be mailed to each drinking water customer and can also be accessed online at Capital Region Water’s website – www.capitalregionwater.com. Consumers who do not have access to the internet can also request a paper copy of the report by visiting or calling the Customer Service Center at (888) 510-0606. Copies are available in both English and Spanish. 

In addition to the Water Quality Report, Capital Region Water would like to remind its customers about the ongoing installation of new meters as part of the Advanced Metering Infrastructure Project. LENEGAN Plumbing & Heating, LLC has been hired to perform the replacements. Installers will be wearing personal identification badges approved by CRW.

Cooperation from property owners is vital to the project’s success, as meters are typically located indoors, and contractors must be permitted entry to complete replacements. Meter replacement work is expected to take about 30 minutes per property.

Property owners do not pay to replace the meter. New water meters are expected to last at least 20 years.

To sign up for the meter replacement, visit https://go.oncehub.com/LENEGANPLUMBING or call 1-(855) 892-3830 (Monday – Friday 8:30 a.m. to 5:00 p.m.).

For more information and FAQs, visit https://capitalregionwater.com.

Family Fun Night for community and stakeholders

Capital Region Water is hosting a community event to explore the stormwater system, specifically the Municipal Separate Storm Sewer System or MS4, and the impacts on surrounding neighborhoods and the environment. The City Beautiful H2O Stormwater Carnival is Thursday, May 30th, from 5:30 PM to 7:30 PM, at the Salvation Army of Harrisburg (506 S 29th St. Harrisburg PA 17104).

This interactive event promises fun for the whole family and provides an excellent opportunity to gain insight into the city’s initiatives to enhance the quality of our neighborhoods, environment, and local waterways. Attendees will have the chance to engage in various activities designed to foster an understanding of the significance of green stormwater infrastructure, litter pollution prevention, and techniques to minimize stormwater runoff at home.

In addition to fun carnival-style games and activities, there will be informative rain garden tours to showcase green initiatives and fascinating CCTV robotics demonstrations. Attendees will also have the opportunity to interact with our team of experts, ask questions, and provide valuable feedback on processes and projects for the future.  Activities include:

• A DJ spinning tunes;

• A face painter;

• Ice Cream Truck;

• Fun carnival-style games for all ages;

• Informative rain garden tours to showcase our green initiatives; and

• Fascinating CCTV robotics demonstrations.

This family-friendly event is open to everyone, whether you’re a student, a homeowner, or an environmental enthusiast. Don’t miss this chance to participate in the City Beautiful H2O Stormwater Carnival and learn how you can contribute to a greener, cleaner community.

For more information, please contact CJ Rosa at CJ.Rosa@capitalregionwater.com.

Date: Thursday, May 30th

Time: 5:30 PM to 7:30 PM

Location: Salvation Army of Harrisburg (506 S 29th St. Harrisburg PA 17104)

EL PROBLEMA DE AGUA POTABLE ESTA CORREGIDO

Customers of Capital Region Water were notified on Sunday, May 26th of a problem with our drinking water and were advised to “BOIL YOUR WATER BEFORE USING”. We are pleased to report that the problem has been corrected and that it is no longer necessary to “BOIL YOUR WATER BEFORE USING”. We apologize for any inconvenience and thank you for your patience.

As always, you may contact Capital Region Water at 888-510-0606 or writing to 100 Pine Drive, Harrisburg, PA 17103 with any comments or questions. You can also visit capitalregionwater.com to learn more.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by Capital Region Water. PWS ID 7220049 Date distributed: 05/28/2024

BOIL YOUR WATER BEFORE USING
Hiervan el agua antes de usarla.
Este informe contiene información importante acerca de su agua potable.  Haga que alguien lo traduzca para usted, o hable con alguien que lo entienda.

We routinely monitor the conditions in the distribution system. On Sunday, May 26, we experienced a loss of positive water pressure due to a water main break at 1936, 1938, 1940, 1941, 1944, 1945, 1946, 1947, 1948, 1949, 1951, 1953, 1954, & 1955 Berryhill Street in Harrisburg. A loss of positive water pressure is a signal of conditions that could allow contamination to enter the distribution system through back-flow by back pressure or back-siphonage.  As a result, there is an increased chance that the water may contain bacteria that can make you sick.

What should I do?

DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a rolling boil, let it boil for one minute, and let it cool before using; or use bottled water.  You should use boiled or bottled water for drinking, making ice, washing dishes, brushing teeth, and food preparation until further notice.

Inadequately treated water may contain disease-causing organisms. These organisms include bacteria, viruses, and parasites, which can cause symptoms such as nausea, cramps, diarrhea, and associated headaches.

These symptoms, however, are not caused only by organisms in drinking water, but also by other factors. If you experience any of these symptoms and they persist, you may want to seek medical advice.

People with severely compromised immune systems, infants, and some elderly may be at increased risk. These people should seek advice about drinking water from their health care providers. General guidelines on ways to lessen the risk of infection by microbes are available from EPA’s Safe Drinking Water Hotline at 1 (800) 426‑4791.

What happened and what is being done?

Two valves were exercised to make a water main repair and a low/no pressure situation was created. Efforts were made to isolate the leak and restore normal system level and pressure as quickly as possible.

We will inform you when all corrective actions have been completed and when you no longer need to boil your water.

For more information, please contact:

Dr. Robert E. Young Water Services Center, 888-510-0606

100 Pine Dr, Harrisburg, PA 17103

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by: Capital Region Water, PWS ID#: 7220049      Date distributed: 05/26/2024

EL PROBLEMA DE AGUA POTABLE ESTA CORREGIDO

Customers of Capital Region Water were notified on Sunday, May 12th of a problem with our drinking water and were advised to “BOIL YOUR WATER BEFORE USING”. We are pleased to report that the problem has been corrected and that it is no longer necessary to “BOIL YOUR WATER BEFORE USING”. We apologize for any inconvenience and thank you for your patience.

As always, you may contact Capital Region Water at 888-510-0606 or writing to 100 Pine Drive, Harrisburg, PA 17103 with any comments or questions. You can also visit capitalregionwater.com to learn more.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by Capital Region Water. PWS ID 7220049 Date distributed: 05/15/2024

BOIL YOUR WATER BEFORE USING

Hiervan el agua antes de usarla.

Este informe contiene información importante acerca de su agua potable.  Haga que alguien lo traduzca para usted, o hable con alguien que lo entienda.

We routinely monitor the conditions in the distribution system. On Sunday, May 12, we experienced a loss of positive water pressure due to an emergency hydrant repair at 1805, 1807, 1809, 1813, 1815, 1817 Sycamore St., 1043 S. 18th St., & 1042 Rolleston St. in Harrisburg. A loss of positive water pressure is a signal of conditions that could allow contamination to enter the distribution system through back-flow by back pressure or back-siphonage.  As a result, there is an increased chance that the water may contain bacteria that can make you sick.

What should I do?

DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a rolling boil, let it boil for one minute, and let it cool before using; or use bottled water.  You should use boiled or bottled water for drinking, making ice, washing dishes, brushing teeth, and food preparation until further notice.

Inadequately treated water may contain disease-causing organisms. These organisms include bacteria, viruses, and parasites, which can cause symptoms such as nausea, cramps, diarrhea, and associated headaches.

These symptoms, however, are not caused only by organisms in drinking water, but also by other factors. If you experience any of these symptoms and they persist, you may want to seek medical advice.

People with severely compromised immune systems, infants, and some elderly may be at increased risk. These people should seek advice about drinking water from their health care providers. General guidelines on ways to lessen the risk of infection by microbes are available from EPA’s Safe Drinking Water Hotline at 1 (800) 426‑4791.

What happened and what is being done?

A hydrant was hit by a vehicle. Valves were exercised to make the repair and a low/no pressure situation was created. Efforts are being made to isolate the leak and restore normal system level and pressure as quickly as possible.

We will inform you when all corrective actions have been completed and when you no longer need to boil your water.

For more information, please contact:

Dr. Robert E. Young Water Services Center, 888-510-0606

100 Pine Dr, Harrisburg, PA 17103

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by: Capital Region Water, PWS ID#: 7220049      Date distributed: 05/12/2024

Public Comment Accepted April 24 through August 28

Capital Region Water continues to seek input on its long-term plan to manage wastewater and stormwater in the city of Harrisburg. A four-month public comment period will open with a public presentation at CRW’s monthly Board meeting on Wednesday, April 24th at 6:00 pm. Community members and stakeholders are invited to learn more and offer their feedback.

“It’s appropriate that Capital Region Water kicks off this next opportunity for public engagement on Earth Day. The improvements that we are planning today impact tomorrow’s generation and will build a more resilient city ready to meet the challenges for future revitalization,” stated Charlotte Katzenmoyer, the CEO of Capital Region Water. “Wednesday’s session presents an excellent opportunity to solicit input on a broader strategy to improve our infrastructure and meet clean water goals. Although the strategy has undergone some changes, our commitment to a cleaner, greener community remains the same.”

Capital Region Water is updating its City Beautiful H2O Program Plan, which includes details to control combined sewer overflows, reduce backups on streets and in basements, and comply with regulatory commitments. This session will provide insight into the Alternatives Analysis and Financial Capabilities Assessment – a pair of documents that will drive the selection and implementation of targeted projects necessary to reduce pollution and improve water quality, both locally and downstream. Public feedback is fundamental in shaping these revisions for the city of Harrisburg.

The proposed plan, spanning the next several decades, involves an estimated expenditure of approximately $400 million. The Alternatives Analysis, filed in March, proposes a choice of multiple, achievable project plans (i.e., alternatives) designed to move CRW toward compliance. Ultimately, CRW will choose one of those plans for implementation via the authority’s City Beautiful H2O Program. A combination of infrastructure modernization, green infrastructure installation, and new stormwater storage systems are all proposed features of the alternatives.

The informational presentation is scheduled for the regular monthly Board of Directors meeting at the Capital Region Water administration building, located at 3003 N. Front Street, on April 24th at 6:00 pm. The event is a vital step in the decision-making process. This is the community’s opportunity to learn about the proposed alternatives, offer feedback, and engage in shaping the city’s water infrastructure for decades to come. Community and stakeholder input is highly valued and will be considered in the final plan.

Capital Region Water encourages all interested parties to attend, or listen in, and contribute to this active discussion. Participation is necessary in ensuring that the collective efforts align with the community’s needs and aspirations for a thriving city to live, work, play, and stay.

For further information, please visit CRW’s website at: capitalregionwater.com and follow the Board Meetings tab for agenda, location information, and virtual meeting links. Additional opportunities for public input will be provided throughout the spring and summer.

EL PROBLEMA DE AGUA POTABLE ESTA CORREGIDO

Customers of Capital Region Water were notified on March 20th, 2024, of a problem with our drinking water and were advised to “BOIL YOUR WATER BEFORE USING”. We are pleased to report that the problem has been corrected and that it is no longer necessary to “BOIL YOUR WATER BEFORE USING”. We apologize for any inconvenience and thank you for your patience.

As always, you may contact Capital Region Water at 888-510-0606 or writing to 100 Pine Drive, Harrisburg, PA 17103 with any comments or questions. You can also visit capitalregionwater.com to learn more.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by Capital Region Water. PWS ID 7220049 Date distributed: 03/22/24

BOIL YOUR WATER BEFORE USING
Hiervan el agua antes de usarla.
Este informe contiene información importante acerca de su agua potable.  Haga que alguien lo traduzca para usted, o hable con alguien que lo entienda.

We routinely monitor the conditions in the distribution system. On Wednesday, March 20, we experienced a loss of positive water pressure due to a water main break at 1909 to 1951 Briggs St. & 713 S. 19th Street in Harrisburg. A loss of positive water pressure is a signal of conditions that could allow contamination to enter the distribution system through back-flow by back pressure or back-siphonage.  As a result, there is an increased chance that the water may contain bacteria that can make you sick.

What should I do?

DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a rolling boil, let it boil for one minute, and let it cool before using; or use bottled water.  You should use boiled or bottled water for drinking, making ice, washing dishes, brushing teeth, and food preparation until further notice.

Inadequately treated water may contain disease-causing organisms. These organisms include bacteria, viruses, and parasites, which can cause symptoms such as nausea, cramps, diarrhea, and associated headaches.

These symptoms, however, are not caused only by organisms in drinking water, but also by other factors. If you experience any of these symptoms and they persist, you may want to seek medical advice.

People with severely compromised immune systems, infants, and some elderly may be at increased risk. These people should seek advice about drinking water from their health care providers. General guidelines on ways to lessen the risk of infection by microbes are available from EPA’s Safe Drinking Water Hotline at 1 (800) 426‑4791.

What happened and what is being done?

Valves were exercised to make a water main repair and a low/no pressure situation was created. Efforts were made to isolate the leak and restore normal system level and pressure as quickly as possible.

We will inform you when all corrective actions have been completed and when you no longer need to boil your water.

For more information, please contact:

Dr. Robert E. Young Water Services Center, 888-510-0606

100 Pine Dr, Harrisburg, PA 17103

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by: Capital Region Water, PWS ID#: 7220049      Date distributed: 03/20/24

EL PROBLEMA DE AGUA POTABLE ESTA CORREGIDO

Customers of Capital Region Water were notified on Thursday, March 7, 2024 of a problem with our drinking water and were advised to “BOIL YOUR WATER BEFORE USING”. We are pleased to report that the problem has been corrected and that it is no longer necessary to “BOIL YOUR WATER BEFORE USING”. We apologize for any inconvenience and thank you for your patience.

As always, you may contact Capital Region Water at 888-510-0606 or writing to 100 Pine Drive, Harrisburg, PA 17103 with any comments or questions. You can also visit capitalregionwater.com to learn more.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by Capital Region Water. PWS ID 7220049 Date distributed: 03/14/24

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