On November 22nd, 2024, Capital Region Water is temporarily pumping and treating water from its backup drinking water source, the Susquehanna River. This short-term exercise is an industry best practice, allowing the operation of the backup system and confirming its reliability in case of a potential emergency. Regular use ensures that both sources are ready for use when needed.

“Our top priority is to protect public health by providing safe, reliable drinking water,” stated Capital Region Water CEO Charlotte Katzenmoyer. “All state and federal drinking water standards will be met during this temporary exercise. While customers with a sensitive palate may notice a slightly different taste, there is no change to the quality of water coming through your tap.”

The short-term operation will last approximately 14 days. Capital Region Water will transition supply back to the primary source, the DeHart Reservoir, on December 6, 2024.

Additionally, Capital Region Water reminds all drinking water customers to schedule their mandatory water meter replacement. Customers are encouraged to have new meters installed by January 31, 2025, to avoid a noncompliance charge. Customers who schedule and have a new meter installed in 2024 are eligible to receive a $25 credit upon proof of the meter installation. Please contact LENEGAN Plumbing & Heating, LLC directly @ (855) 892-3830, Or https://go.oncehub.com/LENEGANPLUMBING.

Capital Region Water continues demonstrating its commitment to clean, safe drinking water. State and federal regulations mandate that the 90th percentile lead level must be less than 15 parts per billion. With a result of 0 parts per billion, Capital Region Water remains well below this required level.

For more information about your drinking water source and compliance with federal and state regulatory standards, visit the Water Quality Reports page on Capital Region Water’s website. Capital Region Water is dedicated to providing transparent information to all customers. If you have any questions, please contact Capital Region Water at 888-510-0606.

Mailing notifications and publishing an online map

Capital Region Water (CRW) is committed to protecting public health and ensuring the safety of drinking water provided across our service territory. In response to new regulations set forth by the Pennsylvania Department of Environmental Protection (PA DEP), CRW is building an extensive inventory of service lines to identify and notify residents of any potential lead and galvanized service lines.

Capital Region Water’s sampling results show that lead is not present in the drinking water supplied to your home or business. However, in some older homes, lead may be present in the service lines, pipes, and fixtures connecting your home to the water system. Service lines are owned and maintained by the property owner. Lead in the plumbing and fixtures on your personal property can dissolve or break off into the water.

To keep residents informed, CRW will initiate a comprehensive notification process that includes mailed letters and educational materials detailing the risks associated with lead and galvanized service lines. Additionally, customers can access an interactive service line inventory map via a QR code included in the mailings. This map provides near real-time updates on service line material data sourced from a blend of historical asset information, construction records, and survey results. CRW’s engineering department will continuously update this resource as new information is validated.

“Ensuring the safety of our drinking water is our highest priority,” stated Charlotte Katzenmoyer, CEO of Capital Region Water. “By conducting a complete inventory of service lines and providing interactive maps to our customers, we are significantly enhancing transparency and proactive public health measures throughout our service area. Together we can reduce the risk of lead exposure.”

Residents are encouraged to explore their service line material data through the interactive map and reach out to Capital Region Water with any questions or concerns regarding the information provided.

For further details about the new lead service line inventory requirements and to find a link to the interactive map, please visit our website at https://capitalregionwater.com/what-we-do/no-lead/.

EL PROBLEMA DE AGUA POTABLE ESTA CORREGIDO

Customers of Capital Region Water were notified on Friday, November 1^st, of a problem with our drinking water and were advised to “BOIL YOUR WATER BEFORE USING”. We are pleased to report that the problem has been corrected and that it is no longer necessary to “BOIL YOUR WATER BEFORE USING”. We apologize for any inconvenience and thank you for your patience.

As always, you may contact Capital Region Water at 888-510-0606 or writing to 100 Pine Drive, Harrisburg, PA 17103 with any comments or questions. You can also visit capitalregionwater.com to learn more.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by Capital Region Water. PWS ID 7220049 Date distributed: 11/04/2024

BOIL YOUR WATER BEFORE USING

Hiervan el agua antes de usarla.

Este informe contiene información importante acerca de su agua potable.  Haga que alguien lo traduzca para usted, o hable con alguien que lo entienda.

We routinely monitor the conditions in the distribution system. On Friday, November 1, we experienced a loss of positive water pressure due to a water main break at 1111 Capital Street, affecting buildings 1A, 1B, & 1C in Harrisburg. A loss of positive water pressure is a signal of conditions that could allow contamination to enter the distribution system through back-flow by back pressure or back-siphonage.  As a result, there is an increased chance that the water may contain bacteria that can make you sick.

What should I do?

DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a rolling boil, let it boil for one minute, and let it cool before using; or use bottled water.  You should use boiled or bottled water for drinking, making ice, washing dishes, brushing teeth, and food preparation until further notice.

Inadequately treated water may contain disease-causing organisms. These organisms include bacteria, viruses, and parasites, which can cause symptoms such as nausea, cramps, diarrhea, and associated headaches.

These symptoms, however, are not caused only by organisms in drinking water, but also by other factors. If you experience any of these symptoms and they persist, you may want to seek medical advice.

People with severely compromised immune systems, infants, and some elderly may be at increased risk. These people should seek advice about drinking water from their health care providers. General guidelines on ways to lessen the risk of infection by microbes are available from EPA’s Safe Drinking Water Hotline at 1 (800) 426‑4791.

What happened and what is being done?

A water main break created a low/no pressure situation. Efforts were made to isolate the break and restore normal system level and pressure as quickly as possible.

We will inform you when all corrective actions have been completed and when you no longer need to boil your water.

For more information, please contact:

Dr. Robert E. Young Water Services Center, 888-510-0606

100 Pine Dr, Harrisburg, PA 17103

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by: Capital Region Water, PWS ID#: 7220049      Date distributed: 11/1/2024

EL PROBLEMA DE AGUA POTABLE ESTA CORREGIDO

Customers of Capital Region Water were notified on Tuesday, Sept. 17^th of a problem with our drinking water and were advised to “BOIL YOUR WATER BEFORE USING”. We are pleased to report that the problem has been corrected and that it is no longer necessary to “BOIL YOUR WATER BEFORE USING”. We apologize for any inconvenience and thank you for your patience.

As always, you may contact Capital Region Water at 888-510-0606 or write to 100 Pine Drive, Harrisburg, PA 17103, with any comments or questions. You can also visit capitalregionwater.com to learn more.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by Capital Region Water. PWS ID 7220049 Date distributed: 09/20/2024

EL PROBLEMA DE AGUA POTABLE ESTA CORREGIDO

Customers of Capital Region Water were notified on Tuesday, August 13, of a problem with our drinking water and were advised to “BOIL YOUR WATER BEFORE USING”. We are pleased to report that the problem has been corrected and that it is no longer necessary to “BOIL YOUR WATER BEFORE USING”. We apologize for any inconvenience and thank you for your patience.

As always, you may contact Capital Region Water at 888-510-0606 or writing to 100 Pine Drive, Harrisburg, PA 17103 with any comments or questions. You can also visit capitalregionwater.com to learn more.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by Capital Region Water. PWS ID 7220049 Date distributed: 08/15/2024

BOIL YOUR WATER BEFORE USING

Hiervan el agua antes de usarla.

Este informe contiene información importante acerca de su agua potable.  Haga que alguien lo traduzca para usted, o hable con alguien que lo entienda.

We routinely monitor the conditions in the distribution system. On Tuesday, August 13, we experienced a loss of positive water pressure due to a main shut-down in the project area on Cameron St. at 6 N. Cameron, 20 N. Cameron, 30 N. Cameron, 100 N. Cameron, & 50 N. Cameron,  in Harrisburg. A loss of positive water pressure is a signal of conditions that could allow contamination to enter the distribution system through back-flow by back pressure or back-siphonage.  As a result, there is an increased chance that the water may contain bacteria that can make you sick.

What should I do?

DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a rolling boil, let it boil for one minute, and let it cool before using; or use bottled water.  You should use boiled or bottled water for drinking, making ice, washing dishes, brushing teeth, and food preparation until further notice.

Inadequately treated water may contain disease-causing organisms. These organisms include bacteria, viruses, and parasites, which can cause symptoms such as nausea, cramps, diarrhea, and associated headaches.

These symptoms, however, are not caused only by organisms in drinking water, but also by other factors. If you experience any of these symptoms and they persist, you may want to seek medical advice.

People with severely compromised immune systems, infants, and some elderly may be at increased risk. These people should seek advice about drinking water from their health care providers. General guidelines on ways to lessen the risk of infection by microbes are available from EPA’s Safe Drinking Water Hotline at 1 (800) 426‑4791.

What happened and what is being done?

A low/no pressure situation was created during a main shut-down in the Cameron St. project area.

We will inform you when all corrective actions have been completed and when you no longer need to boil your water.

For more information, please contact:

Dr. Robert E. Young Water Services Center, 888-510-0606

100 Pine Dr, Harrisburg, PA 17103

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail. This notice is being sent to you by: Capital Region Water, PWS ID#: 7220049      Date distributed: 08/13/2024

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EL PROBLEMA DE AGUA POTABLE ESTA CORREGIDO

Customers of Capital Region Water were notified on Wednesday, August 7th of a problem with our drinking water and were advised to “BOIL YOUR WATER BEFORE USING”. We are pleased to report that the problem has been corrected and that it is no longer necessary to “BOIL YOUR WATER BEFORE USING”. We apologize for any inconvenience and thank you for your patience.

As always, you may contact Capital Region Water at 888-510-0606 or writing to 100 Pine Drive, Harrisburg, PA 17103 with any comments or questions. You can also visit capitalregionwater.com to learn more.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail. This notice is being sent to you by Capital Region Water. PWS ID 7220049 Date distributed: 8/9/2024

BOIL YOUR WATER BEFORE USING

Hiervan el agua antes de usarla.

Este informe contiene información importante acerca de su agua potable.  Haga que alguien lo traduzca para usted, o hable con alguien que lo entienda.

We routinely monitor the conditions in the distribution system. On Wednesday, August 7, we experienced a loss of positive water pressure due to an emergency repair to a water main at 2601 N. 5th St., 512 Radnor St., 514 Radnor St., 516 Radnor St., 518 Radnor St., 520 Radnor St., 522 Radnor St., 524 Radnor St., 526 Radnor St., & 528 Radnor St. in Harrisburg. A loss of positive water pressure signals conditions that could allow contamination to enter the distribution system through back-flow by back pressure or back-siphonage.  As a result, there is an increased chance that the water may contain bacteria that can make you sick.

What should I do?

DO NOT DRINK THE WATER WITHOUT BOILING IT FIRST. Bring all water to a rolling boil, let it boil for one minute, and let it cool before using; or use bottled water.  You should use boiled or bottled water for drinking, making ice, washing dishes, brushing teeth, and food preparation until further notice.

Inadequately treated water may contain disease-causing organisms. These organisms include bacteria, viruses, and parasites, which can cause symptoms such as nausea, cramps, diarrhea, and associated headaches.

These symptoms, however, are not caused only by organisms in drinking water, but also by other factors. If you experience any of these symptoms and they persist, you may want to seek medical advice.

People with severely compromised immune systems, infants, and some elderly may be at increased risk. These people should seek advice about drinking water from their health care providers. General guidelines on ways to lessen the risk of infection by microbes are available from EPA’s Safe Drinking Water Hotline at 1 (800) 426‑4791.

What happened and what is being done?

Valves were exercised to make an emergency water main repair and created a low/no pressure situation.

We will inform you when all corrective actions have been completed and when you no longer need to boil your water.

For more information, please contact:

Dr. Robert E. Young Water Services Center, 888-510-0606

100 Pine Dr, Harrisburg, PA 17103

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by: Capital Region Water, PWS ID#: 7220049      Date distributed: 8/7/2024

EL PROBLEMA DE AGUA POTABLE ESTA CORREGIDO

Customers of Capital Region Water were notified on Saturday, July 13, of a problem with our drinking water and were advised to “BOIL YOUR WATER BEFORE USING”. We are pleased to report that the problem has been corrected and that it is no longer necessary to “BOIL YOUR WATER BEFORE USING”. We apologize for any inconvenience and thank you for your patience.

As always, you may contact Capital Region Water at 888-510-0606 or writing to 100 Pine Drive, Harrisburg, PA 17103 with any comments or questions. You can also visit capitalregionwater.com to learn more.

Please share this information with all the other people who drink this water, especially those who may not have received this notice directly (for example, people in apartments, nursing homes, schools, and businesses). You can do this by posting this notice in a public place or distributing copies by hand or mail.

This notice is being sent to you by Capital Region Water. PWS ID 7220049 Date distributed: 7/15/2024