Capital Region Water’s 2022 Drinking Water Quality Report is now available for customers to access online. This document, also known as the Consumer Confidence Report, identifies Capital Region Water’s source water, describes its treatment process, and summarizes compliance with drinking water standards in 2021.  

The report also educates customers on Capital Region Water’s process to deliver safe and reliable drinking water to each household and business. CRW’s drinking water professionals perform various tests each day before water leaves the treatment plant and distribution system. Most of these tests are required, however, proactive testing is also performed as a commitment to CRW’s core values and mission to be stewards of our community’s water systems from raindrop to river.

“In 2021, Capital Region Water conducted over 200,000 tests to ensure that high-quality water reached residents and businesses in our service area,” said Capital Region Water CEO Charlotte Katzenmoyer. “The water we supplied to your home or business in 2021 outperformed all federal and state drinking water standards. This level of service is possible due to Capital Region Water’s continuous investment in our community’s water system.” 

The full report was mailed to each drinking water customer and is also available for viewing online. Customers may request a hard copy in Spanish by contacting the customer service center at 1-888-510-6060. Information is also available to customers and tenants via FacebookTwitterInstagram & Nextdoor.

Capital Region Water continues to invest in its water system to provide safe, reliable drinking water for current and future generations. More information about CRW’s Capital Improvement Projects can be found on our GeoHUB by visiting

Customers with questions can contact Capital Region Water’s Water Quality Administrator at 888-510-0606 or via email at

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