Service Terminations for Delinquent Accounts Resume in April
Capital Region Water reminds customers facing hardship to apply for financial assistance. Customers are encouraged to reach out to Capital Region Water if help is needed to pay for water and wastewater services. Various options are available to assist with past due balances and prevent service termination.
Capital Region Water is resuming service termination for delinquent accounts in April. A self-imposed winter moratorium on service terminations between December 1 and March 31 is now expiring.
“It is always our goal to keep customers connected and keep water flowing”, said Capital Region Water CEO Charlotte Katzenmoyer. “We have a Customer Assistance Program designed to prevent customers from falling behind on their accounts. We just need you to contact us and we can assist in determining eligibility for assistance.”
Customers can contact the Customer Service Center at 888-510-0606 to discuss account specifics. Capital Region Water is working closely with state and local agencies to accept grant funds on behalf of customers. The Low-Income Household Water Assistance Program (LIHWAP) provides a crisis grant for drinking water service and a second crisis grant for wastewater service, up to $2500 each. Crisis situations include past-due water bills and notice of service termination. The program is administered by the PA Department of Human Services. To learn more or apply, visit dhs.pa.gov/waterhelp.
Customers may also be eligible to receive an additional $200 credit under Capital Region Water’s Customer Assistance Program. Payment plan options are also available directly through Capital Region Water. The terms of payment plans have been modified to allow customers the option of using credit assistance toward a down payment. Further information is available at capitalregionwater.com/customer-support/customer-assistance-program/.
As a municipal authority, Capital Region Water does not make a profit. All rate revenue is invested back into the operation and improvement of our water systems. Increasing delinquency rates and accumulating customer bills over the winter months have a subsequent financial impact. In providing assistance options to those that need support, Capital Region Water intends to equitable remedy the rate of unpaid accounts to avoid passing revenue losses on to all customers.
Capital Region Water’s Customer Service Center is open Monday through Friday, 8:30am – 4:00pm. Customers with questions can contact Capital Region Water at 888-510-0606 or via email at email@example.com.