On Tuesday, October 12, 2021, the doors to the new Capital Region Water Customer Service Center at 3003 North Front Street, Harrisburg, PA will officially open for walk-in customers. The long-awaited opening comes almost a year after purchasing the building which underwent necessary renovations for customer ease and efficiency. The new location is now the permanent home to both administrative and customer service staff.

Customers of Capital Region Water will have the ability to handle such things as monthly bill pay, Customer Assistance enrollment, and much more.

English and Spanish speaking representatives are available for assistance Monday through Friday from 8:30 a.m. to 4:00 p.m. In addition to walk-in service, CRW recently unveiled its new state-of-the-art drive-thru system to provide safe and efficient contactless transactions. Cash, check, and money order payments may also be made during Customer Service Center business hours.

COVID-19 protocols are still in place for those entering the building. Customers are expected to keep the number of people in their party to a minimum, wear masks when inside the building, and practice safe social distancing standards when interacting with individuals inside.

The Customer Service Center and drop-box previously located at 100 Pine Drive are officially closed to the public. This consolidation further enhances CRW’s security efforts as this location will now be used for drinking water operation purposes only.  For more information or questions about our new facility, please contact the Customer Service Center at 888-510-0606.

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