Each residential customer and select commercial customers are required to have their water meter replaced. There is no cost to the customer for the water meter replacement.

Location

Entire Distribution System

Schedule

2023-2026

Status/Phase

Scheduling/Implementation

Background:


CRW currently gathers water usage readings from meters through a radio-read system. A transceiver (MXU) unit with each meter allows CRW employees to drive a vehicle throughout the distribution system and collect consumption readings every month. The antiquated meters and reading system were installed in 2001.

Project Purpose:

Capital Region Water is modernizing its operations and metering infrastructure for an improved customer experience and continued accuracy for customer billing purposes. An Advanced Metering Infrastructure (AMI) Project will replace 20,000 water meters across the service territory. New smart meters will be read automatically, providing a more efficient method to collect water usage data and near real-time usage information for customers. This technology will assist customers in managing their water usage, allow detection of leaks within the property, and protect against high bills.

Project Summary:

Your cooperation will be needed to implement this program. Capital Region Water has engaged LENEGAN Plumbing & Heating, LLC to assist with the AMI Project and to perform the meter replacement work. There is no cost to you. Drinking water will remain safe throughout the project.

Access to the inside of your property is necessary, so appointments for the meter installations will be required. An adult (18 or older) must be present to provide access for the scheduled appointment. You must call the telephone number listed on your mailed notice to schedule your appointment as soon as possible.  There is also an online portal for your convenience.

Appointments will be scheduled Monday through Friday between the hours of 8 AM to 6 PM.

It is mandatory that all Capital Region Water customers have their meter replaced. It is expected that the replacement work will require approximately 30 minutes. The installers from LENEGAN Plumbing and Heating, LLC will have personal identification badges approved by Capital Region Water. Please make sure your water meter is accessible prior to the scheduled installation date. 

Look for your notification to schedule in the regular mail. Installation of new meters and transmitters will occur over 1 to 3 years and will be deployed in phases. Among other benefits, customer consumption data will be collected more frequently and accessible with the capability to alert CRW of leaks or abnormally high usage.


The project is financed by PENNVEST. Project implementation is also supported by the Susquehanna River Basin Commission’s 2023 Consumptive Use Mitigation Grant Program.

FAQs

Why is Capital Region Water replacing water meters?

Residential customer meters are about 20 years-old and reaching the end of their term for service. Over the next three years, Capital Region Water and its consultant, Lenegan Plumbing & Heating, LLC, will replace 20,000 water meters.

I received a Notice about replacing my water meter. Is this legitimate?

Yes, Capital Region Water and Lenegan Plumbing & Heating, LLC are systematically contacting customers to schedule appointments to replace water meters. Upon receipt of your notice letter, please get in touch with Lenegan Plumbing & Heating, LLC to schedule your appointment.

Do I have to have my water meter replaced? Can I opt-out?

Water meter replacement is mandatory and there is no option to opt-out. Capital Region Water provides the meter free of charge.
Customers are encouraged to schedule an appointment upon notice.

Why should I have my water meter replaced?

Aging water meters lose accuracy over time. A new meter ensures that you are billed correctly for the water that you and your family use. The manufacturer tests new water meters and complies with American Water Works Association standards.

The technology associated with a new meter allows a customer to routinely monitor their water consumption, and even set alerts for high usage or if going out of town.

New water meters are expected to last at least 20 years. Routine inspection and maintenance will ensure that all equipment is performing as expected.

What do I need to do to prepare for my appointment?

-Inform family members or tenants of the installation date and time. On the day of your appointment, a responsible adult over the age of 18 must be at the residence.
-Ensure the water meter is accessible. Clear a path to the water meter.
-Secure all pets.

How long will it take to replace the water meter?

Water meter replacements are expected to take 30 minutes.

Will there be any impact to my drinking water?

No. Drinking water will remain safe throughout the project.

Where is my water meter?

Most water meters are located in the basement near where your water line enters through the wall (often the front of your building). The water meter is connected to your water lines on either side of the meter.

If your basement is not well insulated or if you have broken windows, your water meter may freeze and break during the winter.  You can read our tips here to prevent frozen lines and water meters during the winter.

Estimated Timeline

2023-2026
Implementation

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