• Customer Assistance Program

    Available Programs Capital Region Water recognizes the financial hardship facing many of our customers. To assist those with limited incomes or struggling to pay monthly bills, Capital Region Water is developing a phased customer assistance program. The following programs are available to assist customers facing hardship: Credit Assistance Program: Provides a $200 credit to residential customers… Read More »

  • Rules and Regulations

    The Rules and Regulations for the Drinking Water, Wastewater, and Stormwater System are adopted by Capital Region Water’s Board to ensure the safe, efficient, and reliable operation of the facilities and infrastructure necessary to serve Ratepayers. Capital Region Water commits to review and amend these Rules and Regulations as necessary. Revised Wastewater and Stormwater Rules… Read More »

  • Fats, Oils, and Grease

    Capital Region Water (CRW) is implementing a Fats, Oils, and Grease (FOG) Program to combat the growing problem of grease in our sewer pipes. As grease builds on pipe walls, it constricts the pipe’s capacity and, ultimately, causes overflows in kitchens, basements, and the street. Useful information and best management practices that can be used to… Read More »

  • Lead Prevention and Monitoring Program

    As a drinking water, wastewater, and stormwater service provider, Capital Region Water’s core purpose is to protect public health and the environment. In light of the ongoing questions and concerns, Capital Region Water wants you, our customers, to know about our lead prevention and monitoring program. What were the most recent lead testing results? Following its… Read More »

  • Water Quality Reports

    We at Capital Region Water are proud to share your annual Drinking Water Quality Reports summarizing water quality tests. The Environmental Protection Agency (EPA) requires all water utilities to produce and distribute water quality reports on an annual basis to help you understand what’s in your water.

  • Homeowner’s Responsibilities for Water and Sewer Service Lines

    In Harrisburg, like most communities, the homeowner is responsible for the water and sewer lines that run from their house to where they connect to the main and any valve boxes or other parts associated with those service lines. Homeowners must maintain and make repairs to these lines when there is an issue. For more… Read More »

  • Prevent Sewage Backups

    Today Show: Are ‘flushable’ wipes really flushable? The Problem: Blockages in the sewer system can lead to costly sewage backups in your home. How costly? The average cost for a sewage backup cleanup is $2,885. Prevent sewer backups for yourself and your neighbors: Can your grease. Liquid cooking grease, oils, and fats harden when poured… Read More »

  • How to Check for Leaks

    According to the U.S. Environmental Protection Agency (EPA),  an estimated 10 percent of all homes have leaks that waste 90 gallons or more per day. Capital Region Water offers the following tips from the EPA to help you identify and fix leaks around your home: Review your water usage during a colder month, such as… Read More »

  • How to Read Your Meter

    Knowing how to read your meter can be helpful if you want to check for leaks in your system or if you’re concerned about a recent bill.

  • Billing FAQs

    Look here to find answers to the most common billing questions.

  • Utility Imposter Awareness

    Across Pennsylvania, thieves have gained access to residents’ homes by posing as utility workers.

    Once inside the home, the imposters typically divert the resident’s attention by sending him/her to another floor while they or an accomplice robs the home. Capital Region Water joined the Keystone Alliance to Stop Utility Imposters formed to educate consumers on how to protect themselves via a new public awareness campaign with print, broadcast and online media advertisements.

  • City Beautiful H2O

    Capital Region Water’s City Beautiful H2O is a community based campaign to improve the health of our local waterways and green the City of Harrisburg. What water issues are we facing? Harrisburg is served by a combined sewer system. During dry weather and moderate rain events these combined systems carry all of our wastewater and stormwater… Read More »

  • Homeowner Guidelines

    In Harrisburg, like most communities, the homeowner is responsible for the water and sewer lines that run from their house to where they connect to the main.
    Homeowners must maintain and make repairs to these lines when there is an issue.
    Capital Region Water is responsible for the water and sewer mains that connect all service lines to our central facilities.

  • Water & Sewer Rates

    As a municipal authority, Capital Region Water makes no profit and is bound to set rates based on the costs associated with operating, maintaining, and making necessary improvements to our water and sewer systems. Each year our staff, Board, and consultants estimate expected costs and set rates to generate enough revenue to meet those costs. You can have your say in the budget process at any of our public board meetings.