Revised Drinking Water Rules and Regulations

By | February 11, 2019

We want to hear from you.

Capital Region Water will accept public comments on its revised Drinking Water Rules and Regulations between March 28 and May 3. Capital Region Water’s Board of Directors will take public comments into account before it votes on the Regulations at their May 22 meeting. Changes include updates for clarity and consistency, a recently approved Leak Adjustment Policy, and a comprehensive Collections Policy. The Drinking Water Rules and Regulations were last significantly updated in 2002.

Public comments will be accepted in person at meetings, by mail, and online. Comments can be mailed directly to Capital Region Water, with attention to Tanya Dierolf, at 212 Locust Street, Suite 500, Harrisburg, PA 17101.

Contact Capital Region Water at 888-510-0606 to request a hard copy of the revised Drinking Water Rules and Regulations.

Revised Drinking Water Rules and Regulations

Click the link above to review a PDF of the Revised Drinking Water Rules and Regulations. Summary information is also included below.

Online Comment Form

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Public Meetings

Two public meetings will be held with each including a brief presentation and time for comments and questions. Light refreshments will be provided. 

When:   Wednesday, April 10
6:00 p.m.  – 7:00 p.m.
Where:  Camp Curtin YMCA
2135 N 6th Street, Harrisburg, PA
Harrisburg, PA 17110

When:   Wednesday, April 24
6:00 p.m.  – 7:00 p.m.
Where:  CRW Board Meeting
212 Locust Street, First Floor
Harrisburg, PA 17101

Drinking Water Rules and Regulations Highlights

General Background:

  • The Drinking Water Rules & Regulations were last significantly modified in 2002. Amendments have since been adopted, including changes to the water shutoff policy and updates at the time of Capital Region Water’s transition. However, a complete review and update was deemed to be necessary.
  • Current recommended changes include updates for clarity and consistency, the recently approved Leak Adjustment Policy, and a comprehensive Collections Policy.
  • Capital Region Water acknowledges this to be a living document and commits to comprehensive review on a regular schedule.
  • Adoption of the Rules & Regulations is anticipated to be May 22. Pending adoption, the Rules & Regulations would be effective June 1, 2019.

Drinking Water Rules & Regulations – Summary of Significant Changes:

  • Increased the penalty for damaging, stealing, removing or tampering with the meter from $300 to $500. Ratepayer is still responsible for meter and replacement costs. (Section 6.5)
  • Integrated Leak Adjustment Policy (Section 6.9)
  • Modified language related to meter access to delete references to liquidated damages for meter interference and instead reference discontinuance of service. Creates consistency with termination of service provisions in Section 7. (Section 6.11)
  • Updated language regarding termination of service and integrated reference to the Collections Policy. (Section 7.1)
  • Simplified language regarding Capital Region Water’s right to file liens and action in assumpsit to collect delinquent accounts and impose and collect attorney’s fees. (Section 11.6)
  • Simplified Capital Region Water’s requirements for special systems, such as air conditioning and refrigeration systems, and deduct meters. (Section 13)
  • Simplified language regarding availability of the Rules & Regulations and ensured electronic availability. (Section 14.13)
  • Added a final severability statement to ensure that if any single provision is found to be unlawful the remaining provisions are still in effect. (Section 17)

Collections Policy:

  • Supersedes and replaces the 2006 Water Shutoff Rules & Regulations, 2008 Amendment to those Rules & Regulations, and the 2017 Delinquent Account Collection Policy.
  • Purpose is to provide a written collections policy, ensure uniform implementation, and reduce delinquencies.
  • Sets Capital Region Water’s penalty for pas due bills to ten percent (10%).
  • Commits Capital Region Water to providing a delinquent notice for past due bills.
  • Clarifies water termination procedure and provides greater consistency with Section 7 of the Drinking Water Rules & Regulations.
  • Clarifies terms for payment arrangements.
  • Addresses Capital Region Water’s authority to collect delinquent bills by filing liens and associated civil actions.
  • Addresses bankruptcy matters as well as uncollectible debt.

Leak Adjustment Policy:

  • Capital Region Water’s Leak Adjustment Policy became effective on February 1, 2019 to make billing adjustments for leaks and associated high water usage. This policy provides the authority and procedure for a billing adjustment.
  • Adjustments will be limited to two consecutive months of metered consumption with only one adjustment permitted every two years per property.
  • When an adjustment is warranted, the calculation may reflect a multiple of the normal level of consumption. This multiple shall generally be no less than 1.5 (or 150 percent), therefore, holding the ratepayer responsible for their normal consumption plus an additional 50 percent of that normal consumption.
  • Capital Region Water also reserves the right to make a billing adjustment based on the actual cost of producing the water (i.e., the variable production cost).
  • Authority is also provided to make an adjustment for corresponding wastewater charges.
  • This Policy will be effective as of February 1, 2019. Retroactive adjustments will not be made.
  • This Policy will be open for public comment as part of the larger Rules & Regulations package but was approved at Capital Region Water’s January Board Meeting to provide immediate relief.