The Rules and Regulations for the Drinking Water, Wastewater, and Stormwater System are adopted by Capital Region Water’s Board of Directors to ensure the safe, efficient, and reliable operation of the facilities and infrastructure necessary to serve Ratepayers. Capital Region Water commits to review and amend these Rules and Regulations as necessary.
Click the link above to review a PDF of the Revised Drinking Water Rules and Regulations, including a Leak Adjustment Policy as well as a Collections Policy. A complete copy is available for review at the Customer Service Center during regular business hours.
The Collections Policy was adopted in order to provide Ratepayers with a written billing and collections policy and for Capital Region Water to subsequently implement uniform and consistent practices. Capital Region Water intends to ensure prompt and efficient collection of payment while reducing billing delinquencies. The Collections Policy is slated for full implementation by July 15, 2019. A billing timeline is provided below.
Billing Timeline and Associated Fees
The timeline above is subject to change in accordance with the Utility Service Tenants Rights Act.