Capital Region Water recognizes the financial hardship facing many of our customers. To assist those with limited incomes or struggling to pay monthly bills, Capital Region Water’s Customer Assistance Program features the following components:
Credit Assistance
Capital Region Water provides up to a $300 credit to residential customers that meet the qualifying income guidelines. Customers qualifying for similar assistance programs (e.g., LIHEAP, SNAP, etc.), may qualify for this program. Each credit granted will provide an eligible recipient credits of $150 for use toward the customer’s drinking water utilization charge, and $150 for use toward the customer’s wastewater utilization charge, if billed jointly by Capital Region Water. The credit will appear on the customer’s bill as a one-time adjustment. Current eligibility documentation is necessary to receive annual credit assistance.
Do I Qualify?
Capital Region Water will accept ONLY the following as proof of program eligibility:
- Low-Income Home Energy Assistance Program (LIHEAP)
- Low-income Household Water Assistance Program (LIHWAP)
- Award Letter Supplemental Nutrition Assistance Program (SNAP)
- Award Letter Pennsylvania Rent Rebate Program Award Letter
- UGI Assistance Program Confirmation
- PPL Electric Assistance Program Confirmation
*If you are income-eligible, but do not have an award letter or program confirmation, please contact Capital Region Water to review other forms of acceptable documentation.
Assistance is available to residential customers at or below 150% of the Federal Income Poverty Guideline:
| Household Size | Income Limits |
|---|---|
| 1 | $21,870 |
| 2 | $29,580 |
| 3 | $37,290 |
| 4 | $45,000 |
| 5 | $52,710 |
| 6 | $60,420 |
| 7 | $68,130 |
| 8 | $75,840 |
Owner-Occupied Eligibility
If you are the Capital Region Water account holder, reside at the property, and provide the accepted award letter or program confirmation as indicated above, you are eligible for a $300 account credit. The credit will be split between the water and wastewater utilization charges on your monthly bill. Please indicate that the account is owner-occupied when completing the Credit Assistance Request.
If the account has a past due balance greater than $200, a payment plan agreement may be required to ensure monthly payment toward the outstanding balance. Credit assistance may be applied as a full or partial deposit when establishing a payment plan agreement.
Tenant-Occupied Eligibility
If you are an authorized tenant as indicated on a Capital Region Water account and provide the accepted award letter or program confirmation as indicated above, you are eligible for a $300 account credit to reduce or eliminate an account balance that’s past due.
The owner of residential rental property having legal title to the property is responsible for all charges assessed against the property, including all monthly payment obligations. Capital Region Water does not intervene, mediate, or in any way interfere in landlord-tenant agreements. Capital Region Water will notify tenants of their rights under the Commonwealth of Pennsylvania’s Utility Service Tenants Rights Act.
Credit will be applied annually to residential accounts that continue to meet the program eligibility requirements. Only one $300 credit will be applied per residential customer each year. Current award letters or program confirmations must be provided to Capital Region Water.
Ready to Apply? Here’s What You’ll Need.
To apply for Credit Assistance, please complete the Request form and attach proof of program eligibility.
- Owner-Occupied Eligibility
Please indicate that the account is owner-occupied when completing the Credit Assistance Request. If the account has a past-due balance, a payment plan agreement may be required to ensure monthly payment toward the outstanding balance.
- Tenant-Occupied Eligibility
Please indicate that the account is tenant-occupied when completing the Credit Assistance Request.
Capital Region Water will ONLY accept the following as proof of program eligibility Please do not provide any additional personal or financial information. Indicate below which document you have attached:
- Low-Income Home Energy Assistance Program (LIHEAP),
- Low-Income Household Water Assistance Program (LIHWAP)
- Award Letter Supplemental Nutrition Assistance Program (SNAP),
- Award Letter Pennsylvania Rent Rebate Program Award Letter,
- UGI Assistance Program Confirmation,
- PPL Electric Assistance Program Confirmation
If you are income-eligible but do not have an award letter or program confirmation, please contact Capital Region Water to review your options. 1-888-510-0606
Conservation Kits Available
Capital Region Water is pleased to offer Indoor Conservation Kits. Eligible customers will receive a complimentary water conservation kit with information to save water and save money. Kits include tips to detect and fix leaks and retrofit fixtures to make minor plumbing repairs that can help reduce water consumption. Items are easy to install so you can start saving today. The kit includes:
- Shower Head Massage Pro
- Toilet Displacement Bag
- 2- Bathroom Aerators
- 1-Swivel Spray Stream kitchen aerator
- Leak Detecting Non-Toxic Dye Tablets
Conservation kits will be mailed directly to the address provided on the Credit Assistance Request. There is a limit of one kit per service address. Capital Region Water does not warrant the content of the kit and is not responsible for the installation, maintenance, or use of these items. For assistance, please contact a licensed plumber.
Payment Plan Agreements
To help avoid further collection activity or interruption of service, customers may petition Capital Region Water for a payment plan agreement to make systematic, scheduled partial payments on an account balance. Payment schedules will be agreed upon by the customer and Capital Region Water. Details of this program can be found in our Collections Policy. Please contact Customer Service with any questions 1-888-510-0606.
Leak Adjustment Program
Provides for billing adjustments caused by an unexpected pipe break or a circumstance in which undetectable usage has accumulated during a period of estimated charges.
To learn more, please review the Leak Adjustment Policy:
To submit an adjustment for review, please complete and submit the Water Leak Adjustment Request:
Service Line and Lateral Assistance
Provides for the absorption of costs associated with maintaining, repairing, and/or replacing drinking water service lines and wastewater laterals within the public right of way.
To learn more, please review the Drinking Water Service Line and Wastewater Lateral Assistance Program Guidance.
To submit a request for review, please complete and submit the Service Line & Lateral Assistance Program Request.
Winter Shutoff Moratorium
Between December 1 and March 31, Capital Region Water suspends water service terminations for low-income residential customers at or below 150% of the Federal Poverty Level (see chart and accepted documentation above). The winter moratorium is also extended to all residential customers with steam heat, regardless of income. This ensures customers with steam heating systems do not have water terminated during the coldest months of the year. Customers are expected to pay all bills as they come due or contact customer service to establish a payment plan agreement.
Emergency Medical Condition Confirmations
For a period of up to 30 days, Capital Region Water may not terminate service when an occupant is certified by a physician to be seriously ill or affected with a medical condition that would be aggravated by terminating or failing to restore service. This period provides an important window during which payment arrangements may be made with Customer Service.