Welcome to Capital Region Water’s Emergency Alert System powered by Everbridge!

Capital Region Water can send telephone, text, and email messages in an emergency to inform you of potential water concerns quickly.

Your safety is our top priority, and we want to keep you informed about critical updates related to your drinking water, wastewater & stormwater services. Signing up for our emergency alerts ensures that you stay in the know during events such as:

  • Boil water advisories 
  • Water main breaks
  • Street maintenance
  • Combined sewer overflows

Why Sign up?

Timely Notifications: Receive instant alerts directly to your preferred communication channels – whether it’s text messages, email, phone calls, or a combination of them.

Stay Informed: Be the first to know about emergency situations, allowing you to take necessary precautions and stay informed about the status of our water services and community maintenance.

Customized Preferences: Tailor your alert preferences based on your location and the types of notifications you want to receive.

How It Works

You will receive a message on your phone when we issue a notification about a potential water concern. Once you receive the notification, you can confirm that you have received the message, and we won’t contact you again regarding that particular alert.

1. Create Your Account: Click the “Sign Up” button to provide the required information to create your Everbridge account. Make sure to use a valid email address and phone number.

3. Set Your Preferences: Once your account is created, log in to customize your notification preferences. Select the types of alerts you want to receive, and choose your preferred communication methods.

4. Verify Your Contact Information: Double-check and verify your contact information to ensure you receive alerts accurately. You can add multiple contact points to guarantee you get the information in the way that suits you best.

5. Confirmation: Once your preferences are set, you will receive a confirmation message. Rest assured that your information is secure and will only be used for notification purposes.

Types of Messages

Boil Water Advisories: Receive immediate notification if a boil water advisory is issued for your area, ensuring you can take necessary precautions to safeguard your health.

Water Main Breaks: Stay informed about any disruptions in water supply due to main breaks, helping you minimize inconveniences.

Street Maintenance: Get updates on planned street maintenance activities, allowing you to adjust your travel routes and schedules accordingly.

Combined Sewer Overflows: Stay aware of any combined sewer overflows to protect yourself and the environment, receiving timely guidance on necessary actions.

By signing up for our Everbridge Emergency Alert System, you become an active participant in safeguarding your family and your community. Thank you for being a valued customer of Capital Region Water!

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