Category Archives: Customer Information

Customer Assistance Program

Available Programs Capital Region Water recognizes the financial hardship facing many of our customers. To assist those with limited incomes or struggling to pay monthly bills, Capital Region Water is developing a phased customer assistance program. The following programs are available to assist customers facing hardship: Credit Assistance Program: Provides a $200 credit to residential customers… Read More »

Rules and Regulations

The Rules and Regulations for the Drinking Water, Wastewater, and Stormwater System are adopted by Capital Region Water’s Board to ensure the safe, efficient, and reliable operation of the facilities and infrastructure necessary to serve Ratepayers. Capital Region Water commits to review and amend these Rules and Regulations as necessary. Revised Wastewater and Stormwater Rules… Read More »

Fats, Oils, and Grease

Capital Region Water (CRW) is implementing a Fats, Oils, and Grease (FOG) Program to combat the growing problem of grease in our sewer pipes. As grease builds on pipe walls, it constricts the pipe’s capacity and, ultimately, causes overflows in kitchens, basements, and the street. Useful information and best management practices that can be used to… Read More »

How to Check for Leaks

According to the U.S. Environmental Protection Agency (EPA),  an estimated 10 percent of all homes have leaks that waste 90 gallons or more per day. Capital Region Water offers the following tips from the EPA to help you identify and fix leaks around your home: Review your water usage during a colder month, such as… Read More »

Water Quality Reports

We at Capital Region Water are proud to share your annual Drinking Water Quality Reports summarizing water quality tests. The Environmental Protection Agency (EPA) requires all water utilities to produce and distribute water quality reports on an annual basis to help you understand what’s in your water.

Prevent Sewage Backups

Today Show: Are ‘flushable’ wipes really flushable? The Problem: Blockages in the sewer system can lead to costly sewage backups in your home. How costly? The average cost for a sewage backup cleanup is $2,885. Prevent sewer backups for yourself and your neighbors: Can your grease. Liquid cooking grease, oils, and fats harden when poured… Read More »

Lead Prevention and Monitoring Program

As a drinking water, wastewater, and stormwater service provider, Capital Region Water’s core purpose is to protect public health and the environment. In light of the ongoing questions and concerns, Capital Region Water wants you, our customers, to know about our lead prevention and monitoring program. What were the most recent lead testing results? Following its… Read More »

City Beautiful H2O

Capital Region Water’s City Beautiful H2O is a community based campaign to improve the health of our local waterways and green the City of Harrisburg. What water issues are we facing? Harrisburg is served by a combined sewer system. During dry weather and moderate rain events these combined systems carry all of our wastewater and stormwater… Read More »