Billing FAQs

By | July 28, 2015

How does Capital Region Water determine Gallons Used?

Each customer connection is equipped with a meter to measure water consumption and an MXU to wirelessly send meter readings to our billing system which creates an invoice in 1,000 gallon increments rounded to the lowest 1,000 gallons. For example, if you use 1,250 gallons every month, you will receive a bill for 1,000 gallons for three months and a bill for 2,000 gallons on the fourth month to account for the usage that carried over. For most customers, we assume that water and sewer usage are the same.

Why is my usage estimated?

When we can’t get an auto-read of your usage, we will estimate your usage for your bill. If your water usage is being estimated it will say “Estimated” under the “Type of Readings” header on your invoice. Otherwise, it will say “Actual”.

What should I do if my usage is estimated? How can I provide a manual reading?

Please contact Customer Service to schedule an inspection of your MXU. You may also provide a manual meter reading for use in the next billing cycle by writing it anywhere on the return portion of your bill or by contacting Customer Service.

How can I make changes to my account?

Please contact Customer Service at 888-510-0606, 8:00AM-4:30PM, Monday through Friday.

Does Capital Region Water have paperless billing and online payment?

Visit capitalregionwater.com today and sign up for our Customer Portal. Through it you can:

  • Have your invoice sent to your email address
  • Track your water usage (good for identifying leaks)
  • Pay online with a bank account

All for no fee! Your use of these options saves us money – so we pass that savings to you.

Is Automatic Monthly Payment available?

Yes. Go online to capitalregionwater.com/pay-your-bill and fill out the form or stop by the Customer Service Office at 100 Pine Drive off Arsenal Boulevard.

Can I pay online with a credit card?

Currently, credit cards are only accepted over the phone directly with a Customer Service Agent by calling 888-510-0606.

Do you have an after-hours drop box?

No. We want to ensure your payment is received and processed in a timely manner. Customers can pay by phone at 888-510-0606, online at capitalregionwater.com, in person at 100 Pine Drive in Harrisburg, and through the mail.

When paying in person, why are receipts not stamped with today’s date?

The date represents the day that the money is deposited and posted to your account. If the day’s deposit has already been made, your receipt will reflect the next business day’s deposit.

Why do I have a monthly fee if my water is shut off?

We charge a monthly, flat “Ready to Serve” fee based on the size of your service line. This fee supports the upkeep of our system to maintain service to that line.

Why does the home owner need a monthly bill if tenants are living in the house and responsible for payment?

The deeded property owner is ultimately responsible for payment of the water and sewer bills. Additional copies for tenants can be requested for a cost of $1 per month per paper copy.

Why is my water usage so high?

High monthly water usage could be a result of more days in the billing cycle, increased usage, or leaks downstream of the meter. Use our tips or contact a plumber to check for leaks. If you don’t find leaks and are still concerned about your consumption contact Customer Service at 888-510-0606.